VISION, MISSION & VALUES

Vision:

We believe that housing is a human right and envision a city where everyone has a home that enables them to live with dignity.

Mission: 

The Toronto Shelter Network advances an accessible, high quality and safe shelter system and promotes the best housing outcomes for people experiencing homelessness.

Values:

1. Equity: We advocate for shelter and housing policies that reduce discrimination and improve access and service quality for diverse populations experiencing homelessness.

2. Client Centered: We respect the voices of people with lived experience and the unique and emerging needs, priorities and choices of service users.

3. Accountability: We are responsible for achieving our goals, acting with integrity and communicating honestly and transparently with our members, funders and partners.

4. Collaboration: We work together with members, partners and people with lived experience to share and leverage knowledge, ideas, skills, and resources that help to improve shelter services and end homelessness.

5. Quality: We encourage continuous service improvement and testing new ideas through a focus on data driven decisions, service standards and developing promising practices.